Terms of service
Welcome to Aqzena By accessing or using our website, or by purchasing products from us, you agree to be bound by these Terms of Service. Please read these Terms carefully before using our website or placing an order.
1. General Terms
By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the website with the permission and supervision of a parent or legal guardian.
Aqzena reserves the right to refuse service, cancel orders, or restrict access to the website when reasonably necessary, including in cases involving suspected fraud, misuse, or violations of these Terms.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on our website are accurate and up to date.
However, product colors, dimensions, packaging, materials, and appearance may vary slightly from the images shown on the website due to manufacturing, lighting, photography, or display settings.
Aqzena does not guarantee that all website information will always be complete, current, or free from errors. We reserve the right to correct errors or update product information when necessary.
3. Orders and Payments
When placing an order, you agree to provide accurate and complete billing, shipping, payment, and contact information.
Aqzena reserves the right to refuse or cancel an order when reasonably necessary, including for reasons such as:
- Product availability issues
- Pricing or listing errors
- Suspected fraudulent or unauthorized activity
- Incorrect or incomplete customer information
- Shipping restrictions or limitations
- Other circumstances that prevent us from fulfilling the order
If an order is canceled after payment has been successfully received, any eligible refund will be issued to the original payment method, subject to our Refund Policy and applicable payment-provider procedures.
4. Pricing
Product prices displayed on our website may change at any time without prior notice.
We reserve the right to correct pricing, product, or listing errors. If an order is affected by an obvious pricing or listing error, we may cancel the order and provide an appropriate refund where applicable.
Any applicable sales tax or other legally required charges will be handled in accordance with applicable laws.
5. Shipping and Delivery
Shipping and delivery times displayed on our website are estimates unless otherwise stated. Delivery dates are not guaranteed.
Orders may be delayed due to circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Holidays
- Customs or regulatory processing
- Incorrect or incomplete shipping information
- Transportation disruptions
- Other unforeseen circumstances
Customers are responsible for providing a complete and accurate shipping address at checkout.
For additional information, please review our Shipping Policy
6. Returns and Refunds
Returns, exchanges, and refunds are subject to our Refund & Return Policy
Customers should review the applicable return requirements before sending any product back. Where required, customers must contact Aqzena for return instructions before returning an item.
7. Prohibited Uses
You may not use our website or services for any unlawful, fraudulent, unauthorized, or prohibited purpose.
You agree not to:
- Violate applicable federal, state, or local laws or regulations
- Attempt to gain unauthorized access to our website or systems
- Interfere with the security or operation of our website
- Submit fraudulent orders or payment information
- Copy, reproduce, or misuse website content without authorization
- Upload or distribute malicious software or harmful content
- Use our website in a manner that could damage, disable, or impair its operation
8. Intellectual Property
Unless otherwise stated, the content available on the Aqzena website, including logos, trademarks, graphics, text, product descriptions, images, and website design, is owned by or licensed to Aqzena.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.
9. Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites.
Aqzena does not control and is not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.
Your use of third-party services may be subject to the terms, conditions, and privacy policies of those third parties.
10. Disclaimer
To the maximum extent permitted by applicable law, our website and services are provided on an "as available" and "as is" basis.
Aqzena does not guarantee that the website will always be available, uninterrupted, secure, or completely free from errors.
Nothing in these Terms is intended to limit any consumer rights or legal protections that cannot be excluded under applicable law.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Aqzena will not be liable for indirect, incidental, special, consequential, or similar damages arising from or related to your use of our website, services, or products.
Our liability will not be limited or excluded where such limitation or exclusion is prohibited by applicable law.
12. Changes to These Terms
Aqzena may update or modify these Terms of Service from time to time.
When changes are made, the updated Terms will be posted on this page along with a revised Last Updated date.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
13. Governing Law
These Terms of Service will be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Aqzena operates, without regard to conflict-of-law principles, except where applicable law provides otherwise.
14. Contact Us
If you have questions about these Terms of Service, please contact us:
Email: support@aqzena.com
You may also contact us through our Contact Us page.
By accessing or using the Aqzena website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.