Return & Refund Policy

Last Updated: september 19, 2026

At Aqzena we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of delivery, subject to the terms below.

1. Return Eligibility

To be eligible for a return:

• Your return request must be submitted within 30 days of delivery.

• The item must be unused and in its original condition.

• The item should include its original packaging, where applicable.

• You must provide your order number or other proof of purchase.

Items that have been used, damaged after delivery, or returned without prior approval may not be eligible for a refund.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please provide your order number along with clear photos or videos showing the issue. After reviewing your request, Aqzena may offer a replacement, exchange, or refund, as appropriate.

3. Return Shipping

Aqzena provides free return shipping for eligible returns approved by our support team.

When a return is approved, we will provide return instructions and, where applicable, a return shipping label at no cost to the customer.

Please contact us before returning any product. Do not send an item back without receiving return instructions from Aqzena.

4. Restocking Fees

Aqzena does not charge restocking fees for eligible returns.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Aqzena will process approved refunds within 5 business days after the returned item has been received and inspected.

After the refund is processed, your bank or payment provider may require additional time for the funds to appear in your account.

6. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Where applicable, Aqzena may offer a replacement or exchange after reviewing the issue.

7. Non-Returnable Items

Certain products may not be eligible for return due to health, hygiene, safety, or other applicable restrictions.

Any product-specific return restrictions will be clearly stated on the applicable product page before purchase.

8. How to Request a Return

To request a return, please contact us:

Email: support@aqzena.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Typical Response Time: Within 24 hours

Please include your order number and the reason for your return request so that our support team can assist you efficiently.

Aqzena reserves the right to review each return request and determine eligibility in accordance with this policy and applicable laws.