Privacy policy

Last Updated: September 19, 2026

At Aqzena we take your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information when you use our website or place an order:

Personal Information: Name, email address, phone number, and other information you voluntarily provide.
Billing and Shipping Information: Billing address, shipping address, and order details.
Payment Information: Payment information is processed securely through our third-party payment providers. Aqzena does not store complete payment card information on our servers.
Device and Usage Information: Browser type, device information, IP address, pages viewed, and general website usage information.
Purchase Information: Products purchased, order history, and related transaction details.
Cookies and Analytics Data: Information collected through cookies, pixels, and analytics technologies used to understand website traffic and improve our services.

2. How We Use Your Information

We may use the information we collect to:

Process, fulfill, and deliver your orders.
Send order confirmations, shipping updates, and other transactional communications.
Provide customer support and respond to inquiries.
Improve our website, products, services, and customer experience.
Detect, prevent, and address fraud, security issues, or unauthorized activity.
Send promotional or marketing communications where permitted by law and, when required, with your consent.
Comply with applicable legal, regulatory, and tax requirements.

3. How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers when reasonably necessary to operate our business, including:

Shipping and delivery providers to fulfill and deliver your orders.
Payment processors to securely process transactions.
Analytics providers, such as Google Analytics, to help us understand website usage and performance.
Marketing and communication providers where applicable and permitted by law.
Technology and service providers that help us operate, maintain, and secure our website.
Government authorities or legal professionals when disclosure is required by applicable law or legal process.

We expect service providers handling personal information on our behalf to use that information only for authorized business purposes and to maintain appropriate safeguards.

4. Cookies and Tracking Technologies

Aqzena may use cookies and similar technologies to:

Keep our website functioning properly.
Remember preferences and shopping-related information.
Understand how visitors use our website.
Measure website performance and improve our services.
Support relevant marketing and advertising activities where applicable.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our products and services.
Complete and maintain transaction records.
Resolve disputes and enforce agreements.
Meet legal, accounting, tax, and regulatory requirements.
Prevent fraud and maintain security.

When personal information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to applicable legal exceptions.
Opt out of certain marketing communications.
Withdraw consent where processing is based on consent.
Request information about how your personal information is processed.

To exercise applicable privacy rights, contact us using the information provided below. We may need to verify your identity before completing certain requests.

7. Marketing Communications

If you subscribe to promotional communications from Aqzena, we may send you information about products, promotions, offers, or updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.

Transactional communications, such as order confirmations and shipping notifications, may still be sent when necessary to complete or manage your order.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

Aqzena is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party service before providing them with personal information.

10. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent to the processing of personal information.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws, including rights concerning access, correction, deletion, and certain disclosures or uses of personal information.

Requests regarding applicable California privacy rights may be submitted using the contact information below. We may take reasonable steps to verify your identity before processing a request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this policy. We encourage you to review this page periodically for the latest information.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us

Aqzena

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Typical Response Time: Within 24 hours during business days
Email: support@aqzena.com
Phone: +1 (609) 418-6335
Address: 20 Haypress Road, Suite 313, Cranbury, New Jersey 08512, United States