Shipping policy
Last Updated: September 19, 2026
At Aqzena, we are committed to providing a reliable, transparent, and convenient shipping experience for our customers. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
1. Shipping Destination
Aqzena currently ships eligible products to customers throughout the United States.
Shipping availability may vary depending on the product, destination, and other applicable shipping conditions.
2. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding applicable holidays.
Please note that order processing time is separate from shipping transit time.
3. Standard Shipping
We offer free standard shipping on eligible orders.
Once an order has been processed and handed over to the shipping carrier, standard transit time is generally 3–7 business days.
4. Estimated Delivery Time
The estimated total delivery time is:
4–10 business days
This estimate includes:
- Order processing: 1–3 business days
- Shipping transit: 3–7 business days
Delivery estimates are provided for general guidance and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, shipping volume, or other circumstances beyond our reasonable control.
5. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing your tracking information.
Please note that tracking information may take several business days to become active after the package has been handed over to the shipping carrier.
If your tracking information does not update immediately, please allow some additional time for the carrier's system to register the shipment.
6. Shipping Delays
While we work to deliver orders within the estimated timeframe, unexpected delays may occur.
Delays may result from:
- Carrier delays
- Severe weather
- Holidays
- High shipping volumes
- Customs or regulatory processing, where applicable
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
If your order appears to be significantly delayed, please contact us at support@aqzena.com, and our support team will assist you.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Aqzena is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If an order is returned or cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply if reshipment is available.
8. Lost, Missing, or Damaged Packages
If your package arrives damaged, please contact us as soon as reasonably possible with your order number and clear photos of the package and damaged product.
If the carrier's tracking information shows that your package has been delivered but you cannot locate it, we recommend first checking with household members, neighbors, and the carrier.
If you are still unable to locate your package, please contact us at support@aqzena.com so we can assist you with the next steps.
9. Shipping Questions
If you have questions about your order, shipping status, or delivery, please contact our customer support team:
Email: support@aqzena.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Typical Response Time: Within 24 hours
We are committed to helping you have a smooth shopping and delivery experience with Aqzena.